What is Tidio?
Tidio is a comprehensive customer service platform that seamlessly blends AI-powered chatbots with human live chat capabilities. The platform enables businesses to automate up to 70% of customer inquiries while maintaining the option for human intervention when needed. Tidio's AI chatbot, Lyro, uses natural language processing to understand customer questions and provide accurate answers based on your website content and FAQ. The platform features pre-built templates for common use cases, visual chatbot builder, and integration with major e-commerce platforms. With real-time visitor monitoring, automated triggers, and multilingual support, Tidio helps businesses provide 24/7 customer support while reducing operational costs.
✨ Key Features
- AI chatbot (Lyro)
- Live chat widget
- Visual chatbot builder
- Email integration
- Visitor tracking
- Mobile apps
- E-commerce integrations
- Automated triggers
- Multilingual support
- Analytics dashboard
🎯 Use Cases
- E-commerce customer support
- Lead generation
- Order tracking automation
- FAQ automation
- 24/7 customer service
- Sales conversion
- Multi-channel support
- Abandoned cart recovery