What is Intercom?
Intercom offers a comprehensive customer service platform with AI features that automate support and enhance customer engagement. Fin AI Agent provides instant, accurate answers to customer questions by learning from support content and past conversations. For more complex issues, seamless handoff to human agents ensures customers get help when needed. The platform includes live chat, help center, product tours, and proactive messaging. For support teams, shared inbox, ticketing, and reporting features streamline operations. Intercom's AI can also qualify leads and route conversations to sales teams. With a focus on conversational experiences, Intercom helps businesses deliver exceptional customer service at scale.
✨ Key Features
- Fin AI Agent
- Live chat
- Help center
- Shared inbox
- Chatbots
- Product tours
- Proactive messaging
- Reporting
- Mobile SDK
- Integrations
🎯 Use Cases
- Customer support
- Sales conversations
- User onboarding
- Customer engagement
- Help desk
- Lead qualification
- Product updates
- Proactive support