ProProfs Chat

What is ProProfs Chat?

ProProfs Chat is part of the ProProfs suite of customer support tools, offering live chat and chatbot capabilities with a focus on proactive customer engagement. The platform enables businesses to monitor website visitors in real-time, seeing which pages they're viewing, their location, and browsing history. This intelligence allows operators to reach out proactively with relevant offers or assistance at the right moment. ProProfs Chat includes a chatbot builder for automating responses to common questions, qualifying leads, and collecting information even when operators are offline. The platform features pre-chat forms that gather customer information before the conversation starts, canned responses for quick replies, and chat ratings for quality monitoring. Integration with ProProfs Knowledge Base allows operators to share help articles directly in chat. With features like chat transcripts sent to customers, detailed analytics, and the ability to ban problematic visitors, ProProfs Chat provides a comprehensive solution for businesses looking to combine live chat with intelligent automation.

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