Olark
Live chat software with powerful automation and CRM integrations
Visit Olark →What is Olark?
Olark is an established live chat platform that has been serving businesses since 2009, offering a mature solution with extensive customization and integration capabilities. The platform excels at automation with powerful rule-based triggers that can display targeted messages based on visitor behavior, location, or page visits. Olark's chat box is highly customizable with custom fields, pre-chat surveys, and forms that collect the exact information your team needs. The platform integrates deeply with over 70 CRM, helpdesk, and analytics tools including Salesforce, HubSpot, Pipedrive, and Google Analytics, ensuring conversations and data flow into your existing systems. Olark includes team management features like chat routing, department-specific targeting, and detailed performance reports. The platform offers searchable transcripts, automated chat transcripts sent via email, and co-browsing capabilities for visual support. With robust APIs for custom integrations and a focus on reliability, Olark serves mid-sized businesses that need a dependable, feature-rich live chat solution.
✨ Key Features
- Automation rules
- CRM integrations
- Custom fields
- Pre-chat surveys
- Searchable transcripts
- Team management
- Real-time reports
- Co-browsing
- API access
- Chat routing
🎯 Use Cases
- Sales conversations
- Customer support
- Lead qualification
- CRM integration
- Team collaboration
- Behavioral targeting
- E-commerce support
- Enterprise chat