Inbenta
AI-powered search and chatbot platform with semantic understanding
Visit Inbenta →What is Inbenta?
Inbenta stands out in the conversational AI space with its proprietary Symbolic AI technology that understands the meaning behind customer questions rather than just matching keywords. This semantic understanding enables Inbenta to provide accurate answers even when questions are phrased differently than the knowledge base content. The platform includes three core products: an AI-powered chatbot, an intelligent search engine, and a knowledge management system. Inbenta's chatbot can understand complex queries, handle follow-up questions, and maintain context throughout conversations. The search functionality delivers relevant results based on meaning rather than keyword matches, significantly improving self-service success rates. With deployment options across web, mobile, and messaging channels, plus integration with helpdesk and CRM systems, Inbenta helps organizations reduce support costs while improving customer satisfaction through better self-service experiences.
✨ Key Features
- Semantic search AI
- Natural language chatbot
- Knowledge management
- Multi-language support
- Contextual understanding
- Analytics dashboard
- Integration APIs
- Custom branding
- Live agent handoff
- Continuous learning
🎯 Use Cases
- Customer self-service
- Knowledge base search
- Support automation
- FAQ automation
- Internal helpdesk
- Product information
- Multi-language support
- E-commerce support