What is Ada?
Ada offers an AI customer service platform that automates support conversations across web, mobile, social media, and messaging channels. The no-code interface enables building sophisticated support automation without developers. Ada's AI understands customer intent, provides accurate answers, and escalates to human agents when needed. For enterprises managing customer support at scale, Ada automates routine inquiries while maintaining quality. The platform integrates with business systems to take actions like checking order status or processing returns. Multilingual support serves global customers. Analytics show automation rates and customer satisfaction. For businesses wanting to reduce support costs while improving service, Ada provides enterprise-grade automation that handles complex customer interactions intelligently.
✨ Key Features
- Conversational AI
- No-code builder
- Multi-channel support
- Business integrations
- Multilingual
- Live agent handoff
- Analytics
- A/B testing
- Personalization
- Enterprise security
🎯 Use Cases
- Customer support automation
- Self-service
- Multi-channel support
- E-commerce support
- SaaS support
- Enterprise support
- Global support
- Cost reduction