Forethought
AI platform that transforms customer support with intelligent automation
Visit Forethought →What is Forethought?
Forethought is an AI-first customer support platform that goes beyond simple chatbots to provide comprehensive automation across the entire support workflow. The platform features multiple AI agents working together: Solve for automated resolution, Triage for intelligent routing, Assist for agent productivity, and Discover for insights. Forethought's AI learns from your existing support tickets and knowledge base, requiring minimal setup to start delivering value. The platform excels at predicting customer intent before they even finish typing, providing instant answers to common questions, and surfacing the right knowledge articles to agents. With deep integrations into Zendesk, Salesforce Service Cloud, and other major platforms, Forethought enhances rather than replaces existing tools. The platform's analytics provide visibility into automation rates, deflection, and opportunities for improvement.
✨ Key Features
- Multi-agent AI system
- Automated resolution
- Intelligent triage
- Agent assist
- Predictive intent
- Knowledge base AI
- Workflow automation
- Analytics and insights
- Helpdesk integrations
- Sentiment analysis
🎯 Use Cases
- Ticket deflection
- Agent productivity
- Automated responses
- Smart routing
- Self-service optimization
- Knowledge discovery
- Customer satisfaction
- Support cost reduction