Salesforce Einstein
AI-powered CRM intelligence built into Salesforce
Visit Salesforce Einstein →What is Salesforce Einstein?
Salesforce Einstein integrates AI across the entire Salesforce platform, transforming how sales, service, and marketing teams work. Einstein predicts which deals are likely to close, surfaces next-best actions, automates data entry, and provides intelligent email responses. For sales teams, lead scoring and opportunity insights help prioritize high-value prospects. Service teams benefit from case classification and recommended solutions. Marketing teams leverage AI for personalization and journey optimization. With Einstein GPT, Salesforce has incorporated generative AI for content creation and conversational interfaces. As the AI layer for the world's leading CRM, Einstein provides enterprise-grade intelligence for organizations of all sizes.
✨ Key Features
- Predictive lead scoring
- Opportunity insights
- Automated data entry
- Next-best actions
- Email intelligence
- Case classification
- Einstein GPT
- Conversation insights
- Forecasting
- Custom AI models
🎯 Use Cases
- Sales forecasting
- Lead prioritization
- Deal intelligence
- Customer service
- Marketing personalization
- Data automation
- Pipeline management
- Customer insights