Helpjuice

What is Helpjuice?

Helpjuice is a specialized knowledge base platform designed to create exceptional self-service experiences through powerful search and intelligent content organization. The platform's AI-powered search understands natural language queries and delivers relevant articles even when customers use different terminology or phrasing. Helpjuice features an intuitive WYSIWYG editor for creating articles, support for rich media including videos and images, and version control for tracking changes. The platform includes detailed analytics that show which articles are most viewed, search terms that don't return results (revealing content gaps), and customer satisfaction ratings per article. Helpjuice's multi-site feature enables organizations to create separate knowledge bases for different products, brands, or departments while managing everything from one dashboard. The platform supports custom branding, white-labeling, and integration with helpdesk and chat tools. With features like article suggestions based on chat conversations, role-based access control, and multilingual support, Helpjuice helps organizations reduce support volume through better self-service.

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