Help Scout AI
Customer service platform with AI-powered automation and insights
Visit Help Scout AI →What is Help Scout AI?
Help Scout is a customer service platform that balances human connection with AI-powered efficiency. The platform's AI features enhance rather than replace human agents, providing tools that automate routine tasks while keeping support personal. Help Scout's AI Summarize feature creates concise summaries of long conversation threads, helping agents quickly understand context. The AI Assist functionality suggests relevant help articles and saved replies as agents respond to customers, speeding up response times. Workflows powered by AI automatically categorize, tag, and route conversations based on content and customer data. The platform's Beacon widget includes AI-powered search that helps customers find answers before contacting support. With sentiment detection identifying frustrated customers, predictive analytics forecasting support volume, and intelligent suggestions for knowledge base improvements, Help Scout's AI helps teams scale efficiently while maintaining the personal touch customers appreciate.
✨ Key Features
- AI conversation summaries
- AI Assist suggestions
- Automated workflows
- Intelligent routing
- AI-powered search
- Sentiment detection
- Knowledge base AI
- Predictive analytics
- Saved reply suggestions
- Customer data platform
🎯 Use Cases
- Email support
- Knowledge base
- Team collaboration
- Customer self-service
- Multi-channel support
- Reporting and analytics
- Workflow automation
- Remote teams