What is Gorgias?
Gorgias offers customer support software purpose-built for e-commerce, with AI features that automate responses and streamline support for online stores. The platform integrates deeply with Shopify, Magento, and BigCommerce to access order data, modify orders, and process refunds directly from tickets. AI automates responses to common questions about shipping, returns, and product info. For e-commerce businesses handling high support volumes, Gorgias provides the efficiency needed to scale support profitably. Macros automate repetitive actions, while rules route tickets intelligently. The revenue statistics show how support impacts sales. For Shopify stores and e-commerce brands, Gorgias provides support software that understands e-commerce needs with AI that handles routine inquiries automatically.
✨ Key Features
- AI automation
- E-commerce integrations
- Order management
- Macros
- Live chat
- Social media support
- Email support
- Revenue attribution
- Analytics
- Mobile app
🎯 Use Cases
- E-commerce support
- Shopify stores
- Order inquiries
- Returns management
- Product questions
- Post-purchase support
- Social commerce
- DTC brands