Freshdesk AI
AI-powered customer support with intelligent automation and insights
Visit Freshdesk AI →What is Freshdesk AI?
Freshdesk AI enhances Freshworks' popular helpdesk platform with artificial intelligence capabilities that automate routine tasks and provide intelligent insights. The platform's AI features include Freddy AI, an intelligent assistant that suggests solutions to agents, automates ticket categorization and routing, and powers self-service through chatbots. Freddy AI learns from your historical tickets to understand common issues and can automatically categorize, prioritize, and assign tickets based on content and context. The AI chatbot handles common customer inquiries 24/7, while sentiment analysis helps identify frustrated customers who need priority attention. Predictive insights analyze trends to forecast ticket volumes and identify knowledge gaps. With field suggestions that auto-populate ticket fields, AI-powered agent assist that recommends relevant articles, and intelligent routing that sends tickets to the right team, Freshdesk AI helps support teams work more efficiently while maintaining quality.
✨ Key Features
- Freddy AI assistant
- Auto-categorization
- Intelligent routing
- AI chatbot
- Sentiment analysis
- Agent assist
- Predictive insights
- Field suggestions
- Knowledge base AI
- Multi-channel support
🎯 Use Cases
- Ticket automation
- Agent productivity
- Self-service support
- Sentiment monitoring
- Workload prediction
- Knowledge management
- Customer satisfaction
- Multi-channel helpdesk