HappyFox
Help desk and customer support software with intelligent automation
Visit HappyFox →What is HappyFox?
HappyFox is a feature-rich help desk platform that combines traditional ticketing with modern AI automation to streamline customer support operations. The platform offers omnichannel ticket management that consolidates inquiries from email, web forms, phone, chat, and social media into a unified queue. HappyFox's intelligent automation includes smart rules for ticket categorization, priority assignment, and routing based on content and customer data. The AI-powered assistant, Assist Bot, can resolve common queries automatically and provide agents with suggested responses and relevant knowledge articles. HappyFox includes a robust knowledge base with AI-powered search, community forums, and asset management for tracking customer products. The platform features SLA management, escalation workflows, and advanced reporting that provides insights into team performance and customer satisfaction. With a task management system, time tracking, and billing capabilities, HappyFox extends beyond basic help desk to support IT service management and business workflows.
✨ Key Features
- Omnichannel ticketing
- AI automation
- Knowledge base
- Community forums
- SLA management
- Asset management
- Task tracking
- Time tracking
- Advanced reporting
- Custom workflows
🎯 Use Cases
- IT service desk
- Customer support
- Multi-channel ticketing
- SLA compliance
- Asset tracking
- Team productivity
- Self-service support
- Business workflows