customer-support

Botpress

Open source conversational AI platform with visual flow builder

⭐⭐⭐⭐ 7/10
Free (Enterprise: custom pricing)
open-source
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What is Botpress?

Botpress is a comprehensive open source conversational AI platform that makes it easy to build production-ready chatbots through a visual interface while maintaining the flexibility of code when needed. The platform features a drag-and-drop flow editor for designing conversations, built-in NLU for intent recognition, and support for rich content types including cards, carousels, and forms. Botpress includes conversation management tools like context variables, user authentication, and conversation tagging. The platform can be deployed on-premises or in the cloud, making it suitable for organizations with data residency requirements. With extensibility through custom code, actions, and hooks, developers can integrate Botpress with any system or API. The platform supports multiple languages, includes analytics for tracking bot performance, and features a built-in emulator for testing. Botpress Pro adds enterprise features like advanced analytics, priority support, and enhanced collaboration tools.

✨ Key Features

  • Visual flow builder
  • Open source platform
  • Built-in NLU
  • Rich content support
  • Custom code integration
  • Multi-channel deployment
  • Analytics dashboard
  • User authentication
  • Version control
  • Cloud or on-premises

🎯 Use Cases

  • Custom chatbot development
  • Enterprise automation
  • Customer service bots
  • Internal helpdesk
  • Multi-channel support
  • On-premises deployment
  • Complex workflows
  • Branded chatbots

🔄 Alternatives to Botpress

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