What is Pega?
Pega is a low-code platform that combines application development, intelligent automation, AI-powered decisioning, and case management. The platform enables creation of enterprise applications with minimal coding while providing RPA for automating tasks, AI for smart decisions, and workflow for orchestrating processes. Pega's unique architecture uses case management to handle complex, dynamic processes that require human judgment alongside automation. The platform includes Customer Decision Hub for real-time AI decisions, Process AI for optimization, and Bot Studio for RPA. With industry clouds for financial services, healthcare, insurance, and government, Pega helps enterprises transform operations and customer engagement.
✨ Key Features
- Low-code development
- RPA
- AI decisioning
- Case management
- Process automation
- Customer engagement
- Process AI
- Industry clouds
- Real-time analytics
- Enterprise integration
🎯 Use Cases
- Customer service
- Case management
- Claims processing
- Loan origination
- Customer onboarding
- Marketing automation
- Compliance
- Process optimization