LivePerson
Enterprise conversational AI platform for customer engagement
Visit LivePerson →What is LivePerson?
LivePerson is an enterprise conversational cloud platform that helps large organizations transform their customer engagement through AI-powered messaging. The platform combines sophisticated AI chatbots with human agent capabilities, enabling seamless escalation when needed. LivePerson's Conversational AI understands intent across multiple languages and can handle complex customer inquiries while maintaining context throughout the conversation. The platform supports messaging across web, mobile apps, SMS, WhatsApp, Facebook Messenger, Apple Business Chat, and Google Business Messages. With features like intent detection, sentiment analysis, and predictive routing, LivePerson helps enterprises reduce costs while improving customer satisfaction. The platform includes robust analytics, quality management tools, and workforce optimization capabilities designed for large-scale operations.
✨ Key Features
- Conversational AI platform
- Multi-channel messaging
- Intent detection
- Sentiment analysis
- Agent workspace
- Predictive routing
- Analytics and reporting
- Quality management
- Bot studio
- Enterprise integrations
🎯 Use Cases
- Enterprise customer service
- Sales automation
- Technical support
- Account management
- Order management
- Claims processing
- Appointment scheduling
- Proactive outreach