Amazon Lex
AWS conversational AI service for building voice and text chatbots
Visit Amazon Lex →What is Amazon Lex?
Amazon Lex is AWS's fully managed conversational AI service that powers chatbots and voice assistants with the same technology behind Amazon Alexa. The platform provides automatic speech recognition (ASR) for converting speech to text and natural language understanding (NLU) for recognizing user intent. Lex makes it easy to build conversational flows using intents, slots, and prompts, with support for complex multi-turn conversations. The service integrates seamlessly with other AWS services like Lambda for business logic, Connect for contact centers, and Kendra for intelligent search. Lex supports deployment across voice channels, messaging platforms, and custom applications via its APIs. With pay-as-you-go pricing and enterprise-grade security, Lex enables organizations to build scalable conversational applications without managing infrastructure. The platform includes built-in integration with contact center solutions and supports multi-language conversations.
✨ Key Features
- Automatic speech recognition
- Natural language understanding
- Multi-turn conversations
- AWS service integration
- 8-hour conversation context
- Slot type validation
- Multi-language support
- Contact center integration
- Voice and text
- Streaming conversations
🎯 Use Cases
- Contact center automation
- Virtual assistants
- Customer service bots
- Enterprise helpdesk
- Voice-enabled applications
- Conversational IVR
- Self-service automation
- AWS application integration